These Terms & Conditions ("Terms", "Terms & Conditions") govern the use of the Travel Fixer website and the travel booking and arrangement services provided by Travel Fixer ("Travel Fixer", "we", "us" or "our").
By using our website, requesting a quotation, making a booking or purchasing a travel service through us, you agree to these Terms & Conditions.
Please read these Terms carefully before making a booking.
1. ABOUT TRAVEL FIXER
Business Name: Travel Fixer
Registration Number: 98788475
Address:
Hasil Pur Purana Near
Jamaya Masjid Hasil Pur
District Bahawalpur
Travel Fixer provides worldwide travel booking and travel arrangement services.
Travel Fixer is a travel booking service and reseller. We do not own or operate airlines, hotels, aircraft, airports, tour operators or other underlying travel products unless expressly stated.
Travel products offered through our services may be obtained from our registered suppliers, partners, wholesalers, consolidators, booking systems and other third-party travel providers.
We arrange or resell these products to customers in accordance with the applicable terms and conditions of the relevant supplier.
2. OUR ROLE AS A TRAVEL RESELLER
Travel Fixer may search for, quote, arrange and resell travel products supplied by third parties.
Depending on the booking, the underlying supplier may be an airline, hotel, tour operator, wholesaler, consolidator, Global Distribution System (GDS), booking platform or another travel provider.
We will provide the customer with the relevant booking information available to us, including the supplier, itinerary, price, baggage allowance and applicable conditions where available.
The contract for the underlying travel service may be subject to the terms and conditions of the relevant supplier.
Travel Fixer should not be understood to be the airline, hotel, tour operator or direct owner of the travel product unless expressly stated.
3. QUOTATIONS AND PRICES
Any quotation provided by Travel Fixer is subject to availability and supplier confirmation.
Prices and availability can change until the booking has been successfully confirmed and, where applicable, the ticket or travel document has been issued.
A quotation, price indication, screenshot, email or telephone discussion does not by itself guarantee that the quoted fare or product will remain available.
Where applicable, the final price may include:
Supplier charges
Taxes and government charges
Booking or service fees
Baggage charges
Optional services
Payment-related charges
Other charges applicable to the selected travel product
Any applicable charges will be communicated to the customer before confirmation where reasonably possible.
4. BOOKING CONFIRMATION
A booking is considered confirmed only when Travel Fixer has received the required payment and the booking has been successfully confirmed by the relevant supplier.
Where applicable, the customer will receive a booking confirmation, ticket, voucher, itinerary or other travel document.
A quotation or temporary reservation does not necessarily constitute a confirmed booking.
Customers should carefully check all details shown on their confirmation documents.
5. CUSTOMER INFORMATION
Customers are responsible for providing accurate and complete information required to make a booking.
This may include:
Full passenger names
Dates of birth
Passport information
Nationality
Contact details
Travel dates
Destination information
Special assistance requirements
Meal requirements
Other information required by the relevant supplier
Passenger names should match the relevant travel document where required.
Travel Fixer is not responsible for costs or losses arising from incorrect or incomplete information supplied by the customer.
If a customer notices an error, they should contact us immediately.
6. AIRLINE AND TRAVEL SUPPLIER CONDITIONS
Flights, accommodation, holidays and other travel services may be subject to the terms and conditions of the relevant supplier.
These conditions may cover:
Changes
Cancellations
Refunds
Baggage
Check-in
Seat allocation
Meals
Special assistance
No-show conditions
Schedule changes
Fare restrictions
Travel-document requirements
The relevant supplier's conditions may apply in addition to these Terms & Conditions.
Where there is a conflict between these Terms and a supplier's mandatory terms relating to the underlying travel product, the supplier's applicable terms may govern that aspect of the travel service.
7. AIRLINE SCHEDULE CHANGES AND CANCELLATIONS
Airlines and other travel suppliers may change, delay, cancel or otherwise modify travel arrangements.
Travel Fixer does not control the operational decisions of airlines or other suppliers.
Where we receive information about a supplier-initiated change, we will make reasonable efforts to communicate the information to the customer and, where applicable, assist with available options.
Any refund, rebooking or compensation will be subject to the applicable airline or supplier rules and applicable law.
8. PASSPORTS, VISAS AND TRAVEL DOCUMENTS
Customers are responsible for ensuring that they have the appropriate:
Passport
Visa
Entry permission
Transit visa
Health documentation
Vaccination documentation where applicable
Other travel documents required for their journey
Travel requirements can vary according to nationality, destination, transit point and travel circumstances.
Customers should verify current requirements with the relevant government authorities, embassy, consulate, airline or other appropriate authority before travelling.
Travel Fixer does not guarantee that a customer will be permitted to enter or transit through any country.
9. BAGGAGE
Baggage allowances depend on the airline, fare type, route and booking conditions.
Customers should check the baggage allowance stated on their booking confirmation or travel documents.
Additional baggage may be available for purchase, subject to airline availability and charges.
Travel Fixer is not responsible for baggage policies imposed by airlines or other travel suppliers.
10. SPECIAL REQUESTS
Customers may request services such as:
Wheelchair assistance
Special meals
Seating preferences
Assistance for passengers with reduced mobility
Other special travel requirements
We may submit such requests to the relevant supplier.
A request is not guaranteed unless the supplier has confirmed it.
Customers should check their booking documents and, where appropriate, confirm special arrangements directly with the relevant supplier before travel.
11. PAYMENTS
Customers must make payments according to the payment schedule communicated at the time of booking.
A booking may require:
A deposit
Partial payment
Full payment
Payment by a specified deadline
Failure to make the required payment by the applicable deadline may result in cancellation of the booking or loss of the quoted fare.
Any deposit or payment refundability will depend on the specific booking conditions communicated to the customer and the applicable supplier rules.
12. REFUNDS AND CANCELLATIONS
Refund and cancellation rights depend on the specific travel product purchased and the terms imposed by the relevant supplier.
Some fares and travel products may be:
Fully refundable
Partially refundable
Non-refundable
Refundable subject to a fee
Changeable subject to a fee
Subject to supplier restrictions
Customers should review the conditions applicable to their booking before confirming the purchase.
Where Travel Fixer is required to process a refund through a supplier, the processing time may depend on the supplier and payment provider.
Where applicable, Travel Fixer may deduct permitted service or administrative charges from amounts refundable to the customer.
13. TRAVEL INSURANCE
Travel Fixer recommends that customers consider appropriate travel insurance before travelling.
Travel insurance may provide protection against circumstances such as cancellation, medical expenses, baggage loss or delay, depending on the policy.
Travel insurance is not automatically included unless expressly stated in the booking.
14. CUSTOMER RESPONSIBILITY
Customers are responsible for:
Checking their booking information
Ensuring names are correct
Checking passport and visa requirements
Arriving at the airport or departure point on time
Complying with airline and supplier requirements
Checking baggage allowances
Following applicable travel and entry requirements
Providing accurate information
Making payments by the required deadlines
Customers should retain their booking confirmations and travel documents throughout their journey.
15. WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, travel prices, availability, schedules, baggage allowances and supplier conditions may change without notice.
Website information may be provided based on information received from third-party suppliers.
We do not guarantee that every website price, availability indication or travel schedule will remain available until the booking is completed.
16. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links or references to third-party websites and services.
These may include airline websites, hotel websites, payment providers, supplier websites and other travel-service providers.
Travel Fixer does not control third-party websites and is not responsible for their content, security, availability, privacy practices or terms.
Customers should review the applicable third-party terms before using those services.
17. LIMITATION OF RESPONSIBILITY
Travel Fixer acts as a booking service and reseller of travel products supplied by third parties.
We are not responsible for circumstances that are outside our reasonable control, including supplier actions or failures, airline schedule changes, cancellations, delays, airport closures, strikes, weather events, government restrictions, border closures or other events beyond our reasonable control.
Where a problem arises with an underlying travel service, we will provide reasonable assistance within the scope of our role as a booking service.
Any rights the customer has against the relevant airline, hotel, tour operator or other supplier will remain subject to the applicable supplier terms and applicable law.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.
18. FORCE MAJEURE
Travel Fixer will not be responsible for failure or delay in performing an obligation where that failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
War or civil unrest
Government restrictions
Public-health emergencies
Strikes
Airport closures
Airspace restrictions
Technical failures
Supplier failures
Transport disruption
Other circumstances outside our reasonable control
Where such circumstances occur, we will take reasonable steps to assist customers with available options.
19. FRAUD AND PAYMENT SECURITY
Travel Fixer may take reasonable steps to verify transactions and prevent fraudulent activity.
We may refuse or delay a booking where we reasonably suspect fraud, unauthorised payment activity or other security concerns.
Customers should not provide passwords, full payment-card information or other sensitive security credentials through unsecured communications.
20. PRIVACY AND PERSONAL INFORMATION
Personal information provided to Travel Fixer will be handled in accordance with our Privacy Policy.
We may need to share relevant information with airlines, hotels, travel suppliers, payment providers and other service providers where reasonably necessary to fulfil the customer's requested travel service.
Please review our Privacy Policy for further information about how personal information is collected, used and shared.
21. ADVERTISING AND PROMOTIONAL OFFERS
Travel Fixer may advertise promotional fares, discounts and special offers.
Unless expressly stated otherwise:
Offers are subject to availability.
Promotional fares may be limited.
Prices may change before booking confirmation.
Supplier terms may apply.
Promotional discounts may apply only to selected travel products or dates.
A displayed price does not guarantee availability until the booking is confirmed.
Any specific promotional terms stated with an offer will apply to that offer.
22. COMPLAINTS AND CUSTOMER SUPPORT
If you have a problem with a booking or service, please contact us as soon as possible.
We will review complaints and customer-service enquiries and will make reasonable efforts to assist.
Where the issue concerns an underlying airline, hotel or other supplier, we may need to contact the relevant supplier on the customer's behalf or direct the customer to the appropriate supplier.
23. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our services, suppliers, business practices or legal requirements.
The latest version will be published on our website with the applicable "Last Updated" date.
The Terms applicable to a confirmed booking will generally be those communicated to the customer at the time of booking, subject to any changes required by the relevant supplier or applicable law.
24. GOVERNING LAW
These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable to Travel Fixer and the relevant transaction, subject to any mandatory consumer-protection rights that apply to the customer.
Nothing in these Terms is intended to remove or restrict mandatory legal rights available to consumers.
25. CONTACT DETAILS
Travel Fixer
Registration Number: 98788475
Address:
Hasil Pur Purana Near
Jamaya Masjid Hasil Pur
District Bahawalpur