Travel Fixer ("Travel Fixer", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of customers and website visitors.
This Privacy Policy explains what information we collect, how we use it, when we may share it with third parties, how we protect it, and the choices available to you.
By using our website, contacting us, requesting a quotation, or purchasing or arranging a travel service through us, you acknowledge that your information may be processed as described in this Privacy Policy.
1. ABOUT TRAVEL FIXER
Business Name: Travel Fixer
Registration Number: 98788475
Address:
Hasil Pur Purana Near
Jamaya Masjid Hasil Pur
District Bahawalpur
Travel Fixer provides travel booking and travel arrangement services worldwide.
Travel Fixer is not an airline, hotel, tour operator or direct owner of the travel products displayed or offered through our services. We act as a travel booking service and reseller of travel products and services made available to us through our registered suppliers, partners and third-party travel providers.
Depending on the booking, these suppliers may include airlines, hotels, tour operators, wholesalers, consolidators, Global Distribution Systems (GDS), booking platforms and other travel-service providers.
The airline, hotel or other supplier providing the underlying travel product may have its own terms, conditions and privacy policy.
2. INFORMATION WE COLLECT
Depending on the service you request, we may collect the following information:
Full name and title
Date of birth
Email address
Telephone or mobile number
Address and billing information
Nationality where required for a booking
Passport or travel-document information where necessary to arrange travel
Flight and travel details
Destination and itinerary information
Accommodation requirements
Special assistance requirements
Meal preferences or other special travel requests
Booking references and reservation information
Payment and transaction information
Information provided during telephone, email, website or other customer-service communications
Information submitted through enquiry, quotation or booking forms
Website and technical information such as IP address, browser type, device information and website interactions, where applicable
We aim to collect only information reasonably necessary to provide, manage, support and improve our services or to meet legal and regulatory requirements.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Respond to enquiries and requests for quotations.
Search for available flights, hotels, holidays and other travel services.
Create, manage and administer travel bookings.
Issue tickets, vouchers, booking confirmations and other travel documents.
Process deposits, payments, refunds and other transactions.
Communicate with you about your booking.
Request special services such as wheelchair assistance or meal preferences.
Make changes, cancellations or amendments requested by you.
Provide customer service and support.
Detect and prevent fraud, misuse and security threats.
Maintain appropriate business, financial and booking records.
Comply with applicable legal, regulatory and accounting obligations.
Improve our website, services and customer experience.
Measure website traffic, advertising performance and marketing effectiveness.
Send promotional communications where permitted by applicable law and where appropriate consent has been obtained.
4. TRAVEL SUPPLIERS AND PARTNERS
Because Travel Fixer acts as a travel booking service and reseller, we may need to provide relevant customer information to the supplier or partner responsible for fulfilling the requested travel service.
Depending on the booking, this may include:
Airlines and airline reservation systems
Hotels and accommodation providers
Tour operators
Travel wholesalers and consolidators
Global Distribution Systems (GDS)
Booking technology providers
Payment providers
Customer-support providers
Travel-service partners
Government, immigration or border authorities where required
Other third parties reasonably necessary to complete the requested travel service
For example, when you request an airline ticket, passenger information may need to be provided to the relevant airline, reservation system or authorised travel supplier so that the reservation and ticket can be processed.
We aim to share only information reasonably necessary for the relevant transaction or service.
5. THIRD-PARTY TRAVEL PRODUCTS
Travel Fixer may offer or arrange travel products supplied by third-party airlines, hotels, tour operators, wholesalers, consolidators and other travel providers.
We do not claim to be the airline, hotel or other travel provider unless expressly stated.
The availability, fare, baggage allowance, cancellation conditions, change conditions, refund conditions and other terms applicable to a travel product may be determined by the relevant third-party supplier.
The relevant supplier may have its own privacy policy and terms and conditions, which may also apply to your booking.
Where required, we may provide links to or information about the relevant supplier's terms and conditions.
6. PAYMENT INFORMATION
Payments may be processed through third-party payment processors, banks or other authorised payment-service providers.
Depending on the payment method used, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.
For security reasons, customers should not send complete payment-card details, passwords or other confidential payment credentials to us through ordinary email, social media or unsecured messaging services.
Where payment information is collected through our website, appropriate technical security measures should be used to protect the transmission of such information.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
Operate essential website functions
Remember preferences
Improve website performance
Understand how visitors use our website
Measure marketing and advertising performance
Help maintain website security
Detect fraudulent or unusual activity
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may also control or delete cookies through your browser settings.
8. GOOGLE ADS AND ADVERTISING TECHNOLOGIES
Travel Fixer may use Google Ads and related advertising, conversion-measurement and analytics technologies to advertise our travel services, understand advertising performance and improve our marketing.
These technologies may process information such as:
Website visits and interactions
Device and browser information
Advertising identifiers or cookie information
Conversion information
General website activity associated with advertising measurement
Travel Fixer does not intentionally provide Google with sensitive booking information such as passport numbers or complete payment-card information for advertising purposes.
Where required, appropriate consent and privacy controls will be used for advertising cookies and similar technologies.
Google may process information in accordance with its own policies and terms.
Google's policies place restrictions on the use of personally identifiable information in advertising data segments and prohibit sharing such information with Google through data segments, tags or product feeds associated with ads.
9. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may contact customers regarding:
Flight offers
Holiday packages
Travel promotions
Special fares
New services
Other travel-related products and services
Where required, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us at:
sales@travelfixer.xyz
Stopping marketing communications will not prevent us from sending important information relating to an existing booking or transaction.
10. DATA SECURITY
Travel Fixer takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Other inappropriate processing
Access to customer information may be restricted to personnel, suppliers and service providers who reasonably need the information to perform their relevant functions.
Where personal information is transmitted through our website, appropriate security measures such as HTTPS/SSL should be used.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. INTERNATIONAL DATA TRANSFERS
Because Travel Fixer provides worldwide travel booking services, it may sometimes be necessary to transfer personal information to airlines, hotels, travel suppliers, payment providers or technology providers located in countries outside the country in which you live.
Such transfers may be necessary to provide the travel service requested by you.
Where applicable, we will take reasonable steps to ensure that personal information is handled using appropriate safeguards and in accordance with applicable data-protection requirements.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Booking, payment, accounting, customer-service and transaction records may be retained for longer periods where necessary to:
Meet legal or regulatory requirements
Maintain accounting records
Resolve disputes
Prevent fraud
Enforce agreements
Protect our legal rights
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
13. YOUR PRIVACY RIGHTS
Depending on your location and the laws applicable to your personal information, you may have rights including:
Requesting access to personal information we hold about you
Requesting correction of inaccurate or incomplete information
Requesting deletion where legally applicable
Requesting restriction of certain processing
Objecting to certain processing
Withdrawing consent where processing is based on consent
Objecting to direct marketing
Requesting information about how your personal information is processed
We may need to verify your identity before processing certain requests.
14. CHILDREN'S INFORMATION
Travel Fixer does not intentionally use personal information of children for direct marketing purposes.
However, information relating to children may be required when a parent, guardian or authorised adult makes a travel booking that includes a child.
Where such information is required to provide the requested travel service, it may be shared with the relevant airline, hotel, travel supplier or other service provider.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including airline, hotel, payment, supplier or other travel websites.
Travel Fixer is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy and terms of any third-party website before providing personal information.
16. FRAUD PREVENTION AND SECURITY
We may process personal information where reasonably necessary to detect, investigate and prevent:
Fraudulent transactions
Payment fraud
Identity misuse
Unauthorised bookings
Abuse of our services
Security incidents
Other unlawful or fraudulent activity
We may share relevant information with payment providers, suppliers, professional advisers, law-enforcement authorities or other appropriate organisations where permitted or required by law.
17. ACCURACY OF BUSINESS INFORMATION
Travel Fixer aims to provide accurate information about its identity, services, suppliers and travel products.
Travel Fixer is a travel booking service and reseller and does not claim to be an airline, hotel or other direct travel-product owner unless expressly stated.
Travel products advertised or displayed on our website may be supplied by third-party travel providers with whom we have commercial or booking relationships.
Availability and prices are subject to the relevant supplier's availability and booking conditions and may change before a booking is confirmed.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any updated version will be published on this page with the relevant "Last Updated" date.
19. CONTACT TRAVEL FIXER
If you have any questions about this Privacy Policy, your personal information or our data-processing practices, please contact us.
Travel Fixer
Registration Number: 98788475
Address:
Hasil Pur Purana Near
Jamaya Masjid Hasil Pur
District Bahawalpur